What is the return and exchange policy?

All purchases made on Dermaskinshop are non-returnable and non-refundable, unless goods are

(1) damaged or faulty due to manufacturer fault. and /or

(2) incorrect products delivered by us.

In the event you receive a damaged/defective item, please contact us at +6012-770 5876, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:

(1) Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.

(2) Items purchased as part of a set or a multi-item pack must be returned as a whole set.

Refund will be credited to your Dermaskinshop account within 5-7 working days. If you have any questions on our return policy, please contact us at +6012-770 5876, and it would be our pleasure to assist you.

What do I do if I have received a faulty, wrong/ incorrect item or have a problem with an item ordered?