What is the return and exchange policy?

For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner. Items purchased as part of a set or a multi-item pack must be returned as a whole set.

Products sold are non-returnable, neither exchangeable nor refundable unless goods are (1) damaged or faulty due to manufacturer fault. and /or (2) incorrect products delivered by us.

Refund is only applicable if item is out of stock

What do I do if I have received a faulty, wrong/ incorrect item or have a problem with an item ordered?