Orders are confirmed once payment has been completed. You will receive a separate email once your order has been shipped. Please ensure to check your Spam Folder in case our email went to Spam.

The order confirmation number has X-digits and can be retrieved In your confirmation email which you will receive once your payment is confirmed When you view your “Order Status” under “My Account" You need to be logged in to your Dermaskinshop account to monitor all of your online orders.

We proudly offer free shipping with minimum purchase of RM180.00 per order. We will imposed for orders less than RM180.00 as following :- i) West Malaysia – RM8.00 ii) East Malaysia – RM16.00 For additional delivery or return trips required, a delivery charge will be imposed as following:- i) Klang Valley : RM14.00 ii) West Malaysia : RM20.00 iii) East Malaysia : RM42.00 We are closed for order processing on weekends and public holidays Delivery is fulfilled by our Courier Partner between Monday - Saturday (except Public Holiday) from 9 am - 10 pm Delivery may take longer during sale periods, holidays and extreme weather In the event where a wrong address is provided, please contact DermaSkinShop via email within 1 hour of purchase and our team will contact and assist you accordingly.

Shopping with DermaSkinShop is easy Register an account with/Login to DermaSkinShop.com.my To add items in your cart, click on “Add to Cart” for the item you wish to purchase To change the quantity of the item, change the number in the box under the "Quantity" column To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page When you are ready to checkout: If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. The total price will be updated with the discount Once you are ready to place the order, click on ‘Secure Checkout’ and your order summary will appear for your review Remember to fill in all necessary details and once you have reviewed your order, click on ‘Proceed to Purchase’ then enter your preferred payment method You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email.