We offer two options -

1. Courier delivery ( 3-5 days upon parcel picked up )
- Free shipping with minimum purchase of RM180.00. We will imposed for orders less than RM180.00 as following :-

i) West Malaysia – RM8.00
ii) East Malaysia – RM16.00

2. Self collection from office (within 3-5 working days after order processing)
- You may opt for self collection from our office if you would like to receive your order sooner. An email will be sent to inform you when your order is ready for collection.

Self-Collection Address:
NEOASIA (M) SDN BHD
No. 3, Jalan 51A/225A, Zon Perindustrian PJCT,
Seksyen 51A, 46100 Petaling Jaya,
Selangor, Malaysia
Collection timing : 10 am – 12 pm & 2 pm – 5 pm (Monday to Friday except Public Holiday)

DermaSkinShop.com.my prides itself on providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. We do not share or sell your personal details to any third party.

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Malaysia.

Please allow 3-5 working days for us to process your orders from DermaSkinShop.com.my.

During festive seasons and peak periods, we seek your kind understanding for a longer processing time needed within 5 – 10 working days.

The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers.

In the event where a wrong address is provided, please contact DermaSkinShop via email within 1 hour of purchase and our team will contact and assist you accordingly. Once the package is delivered, DermaSkinShop will not be liable for any replacement or refund. For undelivered parcels with wrong/invalid address, a courier fee will be charged for re-delivery as following :-

i) Klang Valley : RM14.00
ii) West Malaysia : RM20.00
iii) East Malaysia : RM42.00

Please visit your DermaSkinShop My Account to check on the status of your order.

Yes, You may opt for self-collection from our office (within 3-5 working days after order processing) if you would like to receive your order sooner. An email will be sent to inform you when your order is ready for collection.

Self-Collection Address:
NEOASIA (M) SDN BHD
No. 3, Jalan 51A/225A, Zon Perindustrian PJCT,
Seksyen 51A, 46100 Petaling Jaya,
Selangor, Malaysia
Collection timing : 10 am – 12 pm & 2 pm – 5 pm (Monday to Friday except Public Holiday)

To track and check the status of your order please click the link attached in the shipping confirmation. You may also visit your DermaSkinShop My Account or check out Shipping and enter your tracking number Tracking box can be found at the upper right hand corner of the page.

We will notify you via email when your package is in transit and ready for delivery.

You may also contact the courier assigned to your order and provide them with the tracking number shown in your email.

For additional delivery or return trips required, a delivery charge will be imposed as following :-

i) Klang Valley : RM14.00
ii) West Malaysia : RM20.00
iii) East Malaysia : RM42.00